Features
01. Live Chat
The conversational platform allows Azati to build highly automated live chats empowered by artificial intelligence. The main idea of the solution is to simplify interaction with the customers by providing answers according to a list of predefined intents and frequently asked questions.

02. Intent mapping

While chatting with a visitor, a human operator can manually determine new intent and add several variants of answers, which later used by a system to answer similar messages automatically. Such an approach helps to tailor the conversational platform to any industry or purpose.
03. Version Control
Machine learning extracts all the entities from the text string and correlates these entities to the existing intents to find the best suiting answer. If a customer is not satisfied with the quality of automated answers, it is easy to manually manage a list of intents and answers, or roll back to a previous versions.

Benefits
Industries
The bot helps you instantly collect property requirements, show available objects and schedule a meeting with the potential customer.
Customers instantly access their policy details, report a claim, choose optimal coverage, renew the policy, make policy adjustments, and pay for invoices via the bot.
Users check recent transactions, state of their budget, manage notifications, choose a saving plan, or personalized financial product.
The platform helps to showcase products, provide targeted offers, allow customers to order your goods and pay right in the bot, collect details of the order like color and size. Upsell of complementary items might be proactively offered here.
Schedule appointments and consultations, provide answers to frequently asked questions, send care guidelines to the patients, send alerts and notifications for prescription refills.
Book makeover appointments in stores, give product recommendations and beauty tutorials. The bot may look for the most suitable time within the calendar of the customer and makeup artist too.