All Technologies Used
Motivation
The goal was to create a platform that solves the pain of pet owners struggling to find reliable pet services quickly, while enabling service providers to manage appointments and subscriptions efficiently. The platform needed to automate bookings, support real-time communication via live chat, and provide seamless subscription and payment handling.
Main Challenges
The project had already been started by another team, and Azati was brought in midway. Our engineers had to spend significant time understanding and fixing previous code to continue the development process. To address this, Azati performed a full code audit, refactored critical sections, implemented coding standards, and created proper documentation to ensure maintainability and stability, allowing the team to continue development efficiently and meet project deadlines.
The design was not fully approved at the project start, causing inconsistencies and delays in front-end development. Azati collaborated closely with the client and designers, introduced interactive prototypes, applied responsive design, and suggested UI improvements, ensuring the final portal aligned with user expectations and accelerated approval cycles.
Integrating Stripe for subscription payments while maintaining a seamless user experience was challenging, especially with multiple user roles and subscription tiers. Azati designed a secure subscription flow, automated subscription management, implemented role-based access, and thoroughly tested the payment system, ensuring reliable, smooth transactions for both customers and service providers.
The client required a live chat system for pet owners and service providers, which needed low-latency, scalable, real-time communication integrated into the platform. Azati developed a dedicated chat microservice using WebSocket, integrated online/offline indicators, message history, and linked it to user accounts and subscriptions, enhancing user engagement and enabling seamless real-time interactions.
Our Approach
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User Registration and Subscription
- Role-based account creation
- Subscription management and renewal
- Secure authentication and authorization
- Profile management for pets and providers
Service Booking and Payments
- Real-time service availability checking
- Seamless online payment via Stripe
- Booking confirmation notifications
- Automated appointment management for providers
Live Chat Microservice
- Instant messaging between users
- Online/offline status detection
- Message history and notifications
- Integration with booking and subscription modules
Content Management
- Admin interface for content updates
- Dynamic content rendering
- Consistent UI across pages
- Support for multi-language and accessibility
Business Value
Streamlined Pet Service Booking: Pet owners can now find and book services quickly, improving customer experience and engagement.
Efficient Provider Management: Service providers can manage appointments and subscriptions more efficiently, reducing administrative overhead.
Improved Communication: Real-time chat ensures quick resolution of questions and appointment confirmations.
Secure Transactions: Stripe integration guarantees safe and seamless payment processing.
