Retail
Portal for Pet-Service Providers & Customers Interaction
⚡ Pain Points We Tackled
The client, a European pet-tech startup, needed a modern, intuitive platform that would seamlessly connect pet owners and service providers. The existing prototype had usability issues, inconsistent visual design, and poor responsiveness across devices, leading to user frustration and low conversion.
Our Approach
Azati's UX/UI and development teams redesigned the entire user journey from registration to booking, focusing on clarity, accessibility, and emotional design. We introduced a clean visual identity, simplified navigation, and mobile-first layouts. The team also rebuilt key features such as live chat, payment integration via Stripe, and booking management while ensuring design consistency across all modules.
Applied Methods and Practices
- UX Audit and Redesign: Conducted a full UX audit and redesigned user flows, focusing on clarity, accessibility, and emotional design.
- Responsive Interface: Developed a responsive interface with unified style components, ensuring consistency across devices.
- Interactive Prototypes: Created interactive prototypes that were tested with real users to gather feedback and refine the user experience before release.
- Agile Development and Collaboration: Worked in Agile sprints, ensuring continuous collaboration between design and development teams to align features with user needs and business goals.
Solution Features
- Streamlined Booking and Payments: Simplified the booking process and integrated Stripe for seamless subscription management and payments.
- Live Chat Integration: Embedded a real-time chat system directly within service listings, enabling easy communication between users and providers.
- Stripe Integration: Stripe was integrated for handling user subscriptions and payments, ensuring secure and seamless transactions.
