Connected Ecosystem
Integrated five separate applications into a single, cohesive platform, improving workflow across venues, staff, and customer support.
Technologies used
Android
IOS
React
React Native
Python
Ember
Flask
Redis
PostgreSQL
Motivation
The customer needed to transform the traditional ordering and payment processes in venues, which were slow and prone to errors. Guests struggled to place orders quickly, while venue owners lacked visibility into real-time sales and order management. Azati’s goal was to build five interconnected applications that enable instant ticketing and ordering, provide real-time analytics for venue owners, and create a scalable, unified ecosystem that improves efficiency and customer experience.
Main challenges
Challenge 01
Outdated Technology and Lack of Documentation
The codebase was based on outdated technologies and lacked proper documentation or testing. Additionally, third-party service integrations such as email and push-notifications were unreliable, and the database structure was inefficient.
#1
Challenge 02
Scalability Issues with Hosting
The applications were deployed on a non-stable and cost-inefficient hosting platform. The system needed to handle a sudden increase in traffic during weekends and large events, with request loads increasing by 100-300 times.
#2
Challenge 03
Undefined Requirements and Strict Deadlines
The project had no clearly defined requirements and a high level of uncertainty regarding product features. Despite these challenges, there were strict deadlines to meet, making decisions about system architecture and technical implementation complex.
#3
Our approach
Refactoring and Documentation
We refactored the legacy code, added proper tests, and documented the application for easier maintenance and future development.
Hosting Migration and Scalability Solutions
We migrated the applications to a robust, scalable, and cost-effective cloud hosting solution. We implemented an on-demand cluster system to handle fluctuating loads, ensuring the platform was capable of handling high traffic without performance issues.
Transparent Development Process
We established clear communication and tracking systems to ensure transparency in development progress. Agile methodologies were employed to ensure flexibility in adding and removing features based on customer feedback.
Continuous Integration and Delivery
We adopted CI/CD practices, allowing for a constant flow of software updates and faster releases. This was essential for meeting the tight deadlines and ensuring timely deployment of the mobile app for venue guests before the patio season started.
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01
Consumer Mobile Apps (iOS & Android)
Allow venue visitors to find nearby locations, view menus, place orders, buy drinks for friends, and interact with other guests in real time, enhancing the overall customer experience.
Key capabilities:
- Location-based venue search
- Order placement and payment within seconds
- Friend interaction and gifting drinks
- Real-time updates on order status
02
Bartender Application
Enables bartenders and waiters to efficiently manage visitor orders, track order statuses, and verify entrance tickets via encrypted QR codes, improving service speed and accuracy.
Key capabilities:
- Order management from consumer apps
- QR code scanning for ticket validation
- Real-time order notifications
- Enhanced workflow for service staff
03
Merchant Administrator Web Application
Provides venue owners with tools to monitor sales, manage menus and prices, track orders, and analyze customer behavior, all in real time, enabling data-driven decisions for operations.
Key capabilities:
- Real-time sales and transaction tracking
- Menu and pricing management
- Order monitoring and reporting
- Role-based access and multi-venue support
04
Global Administrator Web Application / CRM
Allows the customer to manage venue accounts, handle inbound requests, and maintain client information efficiently, supporting scalability and centralized administration.
Key capabilities:
- Management of venue accounts and requests
- Centralized client information storage
- Customizable reporting for business insights
- Integration with mobile and merchant applications
05
Scalable Cloud Ecosystem
All applications are connected through a unified cloud platform ensuring scalability, stability, and cost-efficiency, automatically adjusting to traffic spikes and supporting continuous deployment.
Key capabilities:
- On-demand cluster scaling for high traffic
- Centralized cloud-based architecture
- Continuous integration and delivery (CI/CD)
- High reliability under fluctuating load conditions
Results & business impact
Operational Efficiency
Optimized order management and ticket verification, reducing service delays and increasing throughput for busy events.
Scalability
Migrated to a scalable cloud hosting solution capable of handling sudden spikes in traffic during weekends and large events.
Customer Experience
Enabled guests to place orders quickly, buy tickets, and interact with friends, enhancing venue engagement and satisfaction.
Cost Reduction
Improved efficiency for venue owners by reducing operational overhead and streamlining order processing.
Continuous Value Delivery
Established CI/CD processes and transparent development workflows, ensuring regular updates and rapid deployment of new features.
