Increased Efficiency
The automation of the application process significantly reduced the time required for data entry and submission, leading to faster quote approvals and policy issuance.
Technologies used
Java
Oracle
Spring
Ajax
JUnit
Jenkins
JavaScript
Maven
JBoss
TestNG
Apache Subversion
Tibco
Liferay
Motivation
The client approached Azati to automate the insurance application process, aiming to minimize manual paperwork, ensure accurate and complete data submission, and allow customers to submit forms and receive quotes quickly and reliably at any time.
Main challenges
Challenge 01
Inefficient Manual Paperwork
The traditional application process required extensive manual handling, including faxed forms, data transfer into multiple storage systems, and verification by various specialists such as customer service managers and data validators, leading to delays, increased costs, and high risk of errors that impacted client satisfaction and productivity.
#1
Challenge 02
Data Accuracy and Completeness
Clients often submitted incomplete or inconsistent information, which required time-consuming reviews and manual corrections, compromising efficiency, delaying premium estimation, and sometimes resulting in rejection or rework of applications.
#2
Challenge 03
Round-the-Clock Availability and Scalability
The client needed a solution capable of handling high submission volumes at any time of day, supporting users across multiple time zones without overloading internal staff, ensuring scalability, reliability, and continuous business operation.
#3
Our approach
Automated Online Forms
Azati developed self-completing and submitting online forms for customers. These forms ensure easy and error-free entry of necessary information, reducing the reliance on human input.
24/7 Availability
The forms were designed to be accessible round the clock, enabling customers to submit their applications anytime.
Validation Layer
A built-in validation system checks insurance eligibility data based on business rules before submission, preventing errors.
Business Flow Integration
The application process was fully automated, including premium estimation, quote generation, and digital submission of information.
E-Signature and Document Attachment
The system allows customers to digitally sign submissions and attach necessary documentation, further enhancing the automation and convenience.
Facing the same challenge?
Bring your complexity. We'll bring the plan. Select a convenient slot to start a conversation with our experts.
Schedule a callSolution
01
Self-Completion and Submission
Allows clients to autonomously fill out and submit insurance applications online. The module minimizes human involvement, reduces errors, and accelerates the process from submission to approval.
Key capabilities:
- Clients can fill out and submit applications without assistance
- Automates data capture and ensures all required fields are completed
- Reduces reliance on staff for manual entry
- Speeds up the application-to-quote workflow
- Improves data consistency and quality
02
24/7 Availability
The system is accessible at any time, allowing users to submit, adjust, or review applications without restrictions. This ensures business continuity and supports client convenience.
Key capabilities:
- Submit or modify applications at any time
- Support customers in different time zones
- Reduce dependency on office hours
- Enable immediate processing of urgent applications
- Improve customer satisfaction through accessibility
03
Business Rule Validation
Built-in validation checks ensure submitted data complies with business rules before processing. This prevents errors, reduces rework, and ensures that only accurate and complete applications are accepted.
Key capabilities:
- Verify insurance eligibility and coverage requirements
- Check for missing or inconsistent information
- Prevent invalid submissions
- Reduce manual review and correction effort
- Improve overall process reliability
04
Automated Premium Estimation and Quote Generation
Automatically calculates premiums and generates insurance quotes based on submitted data, providing immediate feedback to users and accelerating decision-making.
Key capabilities:
- Generate accurate insurance quotes in real-time
- Reduce manual calculations and potential errors
- Provide immediate feedback to customers
- Support multiple coverage options and plan types
- Integrate seamlessly with the business workflow
05
E-Signature and Document Attachment
Enables clients to digitally sign forms and attach supporting documents, enhancing convenience, security, and the completeness of submissions.
Key capabilities:
- Capture legally valid digital signatures
- Attach PDFs and other necessary documentation
- Reduce paper-based processes
- Ensure secure and auditable submission records
- Streamline approval and processing
06
PDF Generation
Generates a PDF copy of each completed application on-the-fly, enabling easy storage, retrieval, and audit of submitted forms.
Key capabilities:
- Create PDF copies of submitted applications automatically
- Support internal recordkeeping and compliance
- Facilitate offline review or sharing
- Ensure documents are formatted consistently
- Enhance transparency and reporting
Results & business impact
Cost Reduction
By eliminating manual paperwork and reducing human involvement, the customer saved on operational costs, while also improving accuracy.
Stronger Customer Experience
Clients now receive faster service and can submit applications at their convenience, improving customer satisfaction.
Increased Sales and Detection of Potential Clients
The system's streamlined process and automated communications resulted in higher submission ratios and greater success in detecting potential clients.
