Online & Mobile Food Ordering

Azati developed a complex solution for online food ordering, including a web portal and mobile applications. The system is integrated with various payment gateways and internal restaurant service systems, enabling smooth operation across platforms.

Discuss an idea

All Technologies Used

Ruby
Ruby
JavaScript
JavaScript
IOS
IOS
Android
Android
JQuery Mobile
JQuery Mobile
PhoneGap
PhoneGap

Motivation

To enable users to quickly place food orders, book tables, and track order preparation in a single platform. Azati aimed to deliver a straightforward, intuitive system to improve customer engagement and significantly boost profitability for restaurant networks.

Main Challenges

Challenge 1
Market Expansion

The client needed to expand their services by attracting large restaurant chains and providing added value for owners of individual restaurants. To address this, we proposed a modular platform that allowed each restaurant to have its own branded mobile app with customizable features.

Challenge 2
Service Scalability

There was a need to efficiently serve multiple restaurants and restaurant chains without increasing administrative overhead. We introduced a unified backend system with centralized control for content and order management across all restaurants.

Challenge 3
Process Transparency and Automation

Manual workflows limited visibility and slowed down service, requiring a system that would automate routine processes and improve operational control. We implemented real-time tracking, automated updates, and integrated reporting to streamline operations.

Key Features

  • Cross-Platform Mobile App: A reusable codebase for Android and iOS reduced development costs and allowed rapid deployment for new restaurants.
  • Admin Panel for Restaurants: Restaurant owners could manage content, track orders, and configure promotions without IT support.
  • Content Management System: Allowed updates to menu items, locations, contacts, and promotions across platforms in real time.
  • Reporting Access: Provided access to performance metrics and reports for better decision-making.
  • Integrated Payment Systems: Supported multiple payment methods and integrations with payment gateways.
  • Social Media Management: Enabled seamless post scheduling and sharing across social networks from within the platform.

Our Approach

Market Analysis
Conducted in-depth business analysis to define the needs and behaviors of the target market segment.
Custom Mobile Applications
Developed cross-platform mobile applications with administrative features allowing restaurants to manage order status and content directly.
Unified System Integration
Built a unified system that interacts with mobile apps and internal tools, supporting dynamic content management, menu updates, discount campaigns, photo galleries, and reporting.
Flexible Payment Options
Enabled support for both cash and card payments, allowing configuration of payment operators per restaurant's request.

Project Impact

Lower Development Costs: Cross-platform approach reduced the total cost of ownership and increased client interest, leading to a 25% revenue growth.

Reduced Operational Overhead: Unified system minimized the need to hire additional support staff despite business growth.

Faster App Deployment: Reusable application logic allowed clients to roll out new restaurant apps without developer assistance.

Improved Workflow Efficiency: Automated systems improved transparency and sped up quality assurance processes, empowering management with real-time visibility.

Ready To Get Started

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.