01. Tailored Solutions
The customer cares about its clients, so he wanted Azati to build a custom self-service portal containing a wide range of online services: policy management system, billing, and payments, applications and quotes, claims, etc.
This application would become a starting point for people seeking medical insurance, and a place for timely support to a wide range of policyholders.
The software enables end consumers to have full visibility and secure control of their policy details, billing, and payments, applications, and quotes, claims, relevant and time-sensitive product information – all without involving a customer service representative.
Azati successfully designed, developed from scratch, and delivered a custom portal, which included a handy web interface and accessible mobile application.Read More >
02. Tailored Solutions
ETL Process Enhancement
The client figured out that one of the primary infrastructure bottlenecks is poor SQL performance. Azati was asked to investigate the problem, provide a brief description and recommendations on how the situation can be improved.
As the client is a leading medical insurance provider, the general ETL workflow was complicated enough, as the algorithms collected data from various sources.
The team conducted a root cause analysis of the issue, which showed that the system statistics weren’t valid and did not represent the real performance of the system. Our developers completely reengineered the ETL processes.
As a result, the number of total direct path read events decreased twice. Therefore, some of the bottleneck processes speeded up manifold – from 3 hours run time on average to 10-15 minutes.Read More >
03. Tailored Solutions
MDM and CRM
for Heath Insurance Corporation
It is quite a widespread issue when the existing solution is not able to cover all the needs and fully satisfy the user. The majority of applications are called to eliminate only narrowly targeted challenges.
Complex tasks require complex solutions, so our customer wanted us to create custom platform, which included both MDM and CRM features.
The customer hired Azati for CRM consulting, software development, and system integration. Our team took part in requirements gathering, specification writing, and eventually developing and testing the CRM, importing the consolidated customer and prospect data.
Azati developed a long-term CRM strategy, involving all employees to use a CRM tool for any customer interaction, including direct contact and marketing campaigns.Read More >
01. Research & Development
Underwriters are busy today, as it is necessary to analyze many factors to understand which risks to accept and under what conditions. The decision-making is a relatively complicated and time-consuming process in Insurance.
Our customer wanted us to build a prototype of the application that can automate the basic work done by underwriters and provide a level of certainty about what risks to accept.
Our engineers designed a prototype of the solution powered by advanced ML models. This concept is created using the most suitable approach for overcoming problems associated with the decision-making process.
The concept allowed the customer to increase the quantitative indicators and productivity of the underwriters.Read More >